Useful Organisations
The following is a list of organisations that may be able to provide additional help or support. If you have a complaint against an organisation, you can contact the appropriate industry association or regulator which will usually have a complaints proceedure. -
Consumer Advice
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For advice on protecting yourself online, visit Get Safe Online
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Providing advice on keeping children safe online
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The online CAB service that provides independent advice on your rights
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Consumer Direct provides online and telephone advice Tel:08454 04 05 06
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Advice from the Trading Standards Institute
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A website dedicated to child Internet safety
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For information and tips on using your plastic cards safely
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Helps victims of ID theft
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Reporting an incident
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CIFAS is the UK’s Fraud Prevention Service with advice if you think you may be a victim of financial identity based fraud.
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Report credit card fraud to the company that issued the credit card
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Consumer Direct takes reports on scams or problem traders. They pass on the complaints to Trading Standards and the Office of Fair Trading for action.
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Your local police website and contact details
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To report illegal content contact IWF.
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If you are concerned about a website promoting terrorism report it to the Metropolitan Police.
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Regulators and Industry Associations
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ASA regulates advertising including adverts on the Internet. Call 020 7492 2222
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One of the two organisations approved by OFCOM to sort out disagreements between communication providers (phone, mobile and Internet) and their customers.
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The regulatory body for the financial services industry including: banks, credit cards and PayPal Call 0845 080 1800
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UK's independent authority set up to promote access to official information and to protect personal information. They can assist you with data protection issues.
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One of the two organisations approved by OFCOM to sort out disagreements between communication providers (phone, mobile and Internet) and their customers.
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The regulatory body for all premium rate charged telecommunications services including: ringtones, competitions, interactive content etc. Call 0800 500 212
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Counterfeit and pirated goods
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The PA investigates copyright theft involving books, audio books etc.
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ELSPA fights computer game piracy/counterfeiting
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FACT fights piracy of film and video
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FAST works to protect the intellectual property of software publishers.
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