You have just as many rights buying from a business trader on an online auction site as you do if you bought the goods from a shop - and sometimes you have more.

The Sale of Goods Act 1979 (as amended) says:

The goods must be of satisfactory quality. Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults)

The Sale of Goods Act also applies to second-hand goods. However, you must take into consideration that they are used items. They will usually have wear and tear which may affect their appearance and durability.

There are additional rights that are applicable when you:

• purchase goods instantly, i.e. 'buy-it-now' on eBay
• have been a victim of a sham auction
• are the losing bidder for an item which has then been reoffered to you after the winning bidder failed to pay.

More details on this subject including your right to:

• a cooling off period
• delivery within 30 days

are provided in the factsheet.

Last updated on April 15, 2008 by The E-Victims Organisation