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Many retailers will say order before this date to receive your presents in time for Xmas. Unfortunately, that is deemed to be an estimate, not a promise. Also, if ...
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No, you are not normally entitled to compensation for a late delivery.When a company provides you with a delivery date it is deemed to be an estimate. Also, if you read ...
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If your package from a retailer was damaged in transit you should contact the seller not the courier company. The contract is between the sender and the carrier company so ...
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Do you live somewhere that often has problems with people finding your letter box or door? Is your home often empty when carriers try to deliver? Could it be ...
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When you buy goods from a business trader, it is the responsibility of the trader if the goods are lost or damaged before delivery. You don't have to buy extra postal ...
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No, when a retailer makes a mistake they are not obliged to sell the goods at the lower price. They are within their rights to refuse to sell it or correct ...
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If the product is defective it does not matter if you have the original box the retailer should refund your money
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If a retailer sends you the wrong item, you should ask them to arrange for the item to be returned to them. If you post it back, you may not get ...
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If a product bought from a business trader is faulty, then a seller has to pay the postage for you to return the item. When they refund the cost of the ...
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The seller is liable for goods being faulty. So, even if there is a guarantee it is the seller's responsibility to rectify the problem if you ask them. There are ...
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The Sale of Goods Act says that the goods must be of satisfactory quality First, you are not entitled to anything if: the buyer told you about the ...
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You have the same rights when you buy a product on sale as you do if you pay full price. The law says that if goods are sold they must be ...
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The first step is to contact the retailer involved and try to resolve it with them. Should you be unable to resolve the dispute and the item cost £100-£30,000, then Section ...
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No! If you have to return a faulty product then the seller has to pay the return costs.
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If a product breaks in the first 6 months then the retailer has to address the problem. Since 2003, if a product becomes defective with in the first six months ...
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A trader cannot increase a price after you have placed an order. If the price increases, you have the right to cancel the order. If the information the seller gave ...
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If a trader sends you goods that you did not order then you are under no obligation to pay for them or send them back. It is against the law ...
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There are several places you can check for the company registered address. You can try looking the company up on the Companies House or Yellow Pages website. If the ...
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A retailer cannot have a no refund policy. It is a criminal offence for an online shop to advertise a 'no refund' policy unless it also tells you that this ...
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Only if you specified a date for it to arrive at the time you placed the order.Then it becomes part of the contract and you can receive a refund. However, ...
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Yes, an email can be used to comply with the in writing requirement. A typed signature contained in an email satisfies the signature requirements.
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I know it sounded great but looks awful. If you received an item that is not as advertised or been misdescribed then you are entitled to a refund. Unless the retailer ...
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When expensive items are a bargain, they can turn out to be counterfeit goods If you think you have received a fake/counterfeit product or have discovered somebody selling them, contact ...
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Don't pay for things twice - check your credit card statement! When your card has been debited twice for one item, you should contact the seller. If you are unable to ...
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If you don't recognise a company on your credit card statement - it doesn't mean it is fraud. You could have bought something from a company that has a different ...
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If you think there is a possibility that you are a victim of credit card fraud then act quickly. Criminals have different methods of getting hold of your credit card ...
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Yes, you have the same rights when you buy a product on sale as you do if you pay full price. Yes, you have the same rights when you buy ...
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If you have been unable to resolve your dispute or if the retailer will not honour your rights then can take them to court. If the value of the dispute ...
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If you have a complaint with your credit card company you should contact the Financial Ombudsman
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Unfortunately, if you paid with a debit card or a wire transfer you are not covered for the loss. In order to recover your loss you will have to take ...
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When a company goes bankrupt they appoint a receiver to administrate the affairs. If your order was being processed and the item was already clearly identified for you (eg. labelled ...
