We Are Here to Help 

This is the first website dedicated to helping victims of e-crime and online incidents.

We offer free, practical and easy to use advice on e-crime and online incidents. There is a lot to cover and the list expands daily. That is why we are always adding new advice.

Not sure which way to go?

Q&As gives advice to the most common online problems. What you will see there is a list of topics, each one has several questions that you can browse. You can also use the search: Type in words like "delivery" or "defective" to get an answer.

Ask A Question is for when you can't find the question or advice you need already on the website. You can use Ask A Question to send us a description of your problem.

Factsheets are useful if you are in a dispute. You will find our factsheets describes issues in more depth or explains your rights - giving you the information and confidence you need to sort out a problem yourself.

Useful Links is a list of contact points where you can get more help on a specific topic or problem. They are specialist organisations that offer additional advice, or somewhere you can make a complaint.

Victim's stories is where we share the experiences of others, so you can learn how people are targeted, how scams work and about other problems on the Internet. Remember, anyone can become a victim - young people, old people, people in the North or South, men or women. Criminals target everyone!